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Commentary and happenings in the world of Information Technology

Time for the annual update of our website!

December 9, 2025

Big shock, it’s our holiday trading hours :)

Our last day is Friday 19th December, we are back at full capacity 5th January 2026!

Merry Christmas and Happy New Year!


The hidden danger of ignoring the end of Windows 10 support

November 3, 2025

Imagine your computer is a house. Microsoft is the builder, and every month they send out locksmiths and trades to fix broken windows, reinforce doors, and patch up any weak spots that burglars might use to gain access.

But one day, Microsoft stops sending help.  You are in a Windows 10 suburb, they say, the Windows 10 suburb is too old. They’ve moved on to a newer suburb: Windows 11. The old houses still stand, but they’re no longer maintained.

Now picture a thief discovering a clever way to break into a house in Windows 11. Microsoft quickly sends locksmiths and repair crews —locks it up tight. But in doing so, they unintentionally publish the break-in details. These details apply to older suburbs too (Windows 10, Windows 8.1, Windows 7, etc).

And here’s the twist: while the new suburb gets reinforced, the old one doesn’t. Every criminal online now knows how to get in, and the doors in Windows 10 are open.


Holiday trading

December 20, 2024

Merry Christmas!

Our office will be closed for the Christmas and New Year holidays. We will be closed December 23rd to January 3rd. And resume regular business hours January 6th. We wish you a happy holiday season and look forward to seeing you in the new year.


Password best practices

May 19, 2024

Long ago password best practices became more important than ever. Some key elements are;

  • Don’t share passwords
  • Don’t use dictionary words
  • The longer the password the better
  • Use a password manager like Bitwarden
  • Use a new password for every site/service

Without a password manager you can use sites like https://neal.fun/password-game/ to make passwords. Enjoy!


Data Recovery

The most common data recovery procedure we perform involves a computer that won’t boot due to a drive failure. This is most often caused by a bump or a knock to the computer while the hard disk is writing critical data. Sometimes the head physically crashes into the the plater. This is where the term ‘hard drive crash’ originated. Of course failure of spinning hard disks happens for many reasons include wear and tear. Some drives spin at 10,000 rpm with as little as 3 nanometres separating the drive head from the disk plater. This provides very little room for error. Something that goes hand in hand with data recovery is your backup plan. If you don’t have a backup policy in place please contact us straight away for a tailor made solution. To ensure we can recover as much data as possible stop using the media or the effected computer straight away. Stage one recovery prices start from only $250 for most media types including hard drives, discs and flash cards. This price includes GST and the replacement drive. In most situations we can recover your data in this first stage. The second stage of disc recovery is the [&hellip


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About us

Do you have a computer problem? Welcome to our website. Supportedge is a specialist IT consulting company. Our aim is to give you the very best advice specific to your unique business model. We fix and maintain computer systems and networks, but that is only a small part of how we can help to give your business the technical edge. As time goes on, information technology becomes more important, so we tailor all manner of technology to the way in which you work with your goals in mind. In this respect, we see ourselves as business consultants. We believe in a partnership with our customers. Our team will get to know your business and its staff. Please, meet our team: Our core service area extends from Lane Cove to Mosman but we do have customers in all areas of Sydney. Contact us to get the best possible value out of your technology. [slideshow_deploy id=’2149&#


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Data Connections

Please contact us for proposals on business grade fibre and midband data links.  We can offer solutions from just about any provider (ISP) in Sydney


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